Verawig FAQ

Welcome to the Verawig FAQ page. We’ve answered the most common questions from our customers to help you shop with confidence. If you still need help, our customer support team is always here for you.

Orders & Shipping

1. How long does shipping take?

Most orders are processed within 1–3 business days. Standard U.S. shipping usually takes 3–7 business days after processing. Expedited shipping options are also available at checkout.

2. Do you ship internationally?

Yes! We ship worldwide to most countries and regions.

3. How can I track my order?

Once your order ships, you’ll receive a tracking email with your tracking number and shipping details.

4. Can I change or cancel my order?

Orders can only be changed or canceled within 12 hours after purchase. Once processing begins, we may not be able to make changes.

5. Why hasn’t my tracking updated?

Tracking information may take 24–48 hours to update after shipment. Delays can also happen during holidays or high-volume periods.

Wig Quality & Hair Material

1. Is the hair 100% human hair?

Yes. Our wigs are made with 100% premium human hair for a soft, natural look and long-lasting wear.

2. Can I dye or bleach the hair?

Yes. Since the wigs are made from human hair, they can be dyed, bleached, curled, or straightened. We recommend having coloring done by a professional stylist to avoid damage.

3. Does the hair shed or tangle?

Minimal shedding is normal, especially after customization. Proper care and regular conditioning help reduce tangling and maintain softness.

4. How long will the wig last?

With proper care, a human hair wig can last 12 months or longer depending on wear frequency and maintenance.

5. Does the wig come pre-plucked?

Many of our wigs come pre-plucked with a natural hairline and baby hairs for a more realistic appearance.

6. Is the lace transparent?

Yes. We offer HD lace and transparent lace options that blend naturally with different skin tones.

Wig Installation & Fit

1. Is the wig beginner-friendly?

Yes. We offer glueless wigs designed for easy installation, making them perfect for beginners.

2. Do I need glue to wear the wig?

Not necessarily. Our glueless wigs can be worn securely using adjustable straps, combs, and elastic bands.

3. How do I choose the correct cap size?

Most customers fit our standard medium cap size. We also offer small and large cap sizes for selected styles.

4. How do I measure my head for a wig?

Use a soft measuring tape to measure:

• Around your hairline
• Ear to ear
• Front to nape

Check our Wig Size & Measurement Guide for detailed instructions.

5. Can I wear the wig without installing it professionally?

Absolutely. Many customers install their wigs at home in just a few minutes.

Styling & Maintenance

1. Can I use heat on the wig?

Yes. Human hair wigs can be styled with hot tools. We recommend using a heat protectant and keeping temperatures below 350°F.

2. How often should I wash my wig?

Wash your wig every 8–10 wears or whenever product buildup occurs.

3. What products should I use?

Use sulfate-free shampoo, moisturizing conditioner, light oils, and leave-in products designed for human hair.

4. Can I sleep in my wig?

It’s possible, but removing the wig before sleeping helps extend its lifespan and maintain the style.

5. How should I store my wig?

Store your wig on a mannequin head or silk bag in a cool, dry place away from direct sunlight.

Lace & Melt Questions

1. What’s the difference between HD lace and transparent lace?

2. Why does my lace look visible?

Visible lace can happen due to:

• Incorrect lace tint
• Poor installation
• Excess lace left uncut
• Lack of melting spray or makeup blending

3. How do I make my lace melt better?

For a seamless melt:

• Use lace tint or foundation
• Apply melting spray or mousse
• Tie down with an elastic band for 10–15 minutes
• Avoid using too much glue

Density & Length Questions

1. What wig density should I choose?

• 150% Density: Natural everyday fullness.
• 180% Density: Most popular option with fuller volume.
• 200% Density: Extra glam and dramatic look.

2. How is wig length measured?

Curly and wavy wigs are measured when stretched straight.

3. Why does my curly wig look shorter?

Curly textures naturally shrink due to curl patterns. This is completely normal.

Payment & Security

1. What payment methods do you accept?

We accept:

• Credit/Debit Cards
• PayPal

2. Is my payment information secure?

Yes. All transactions are encrypted and securely processed.

Returns & Exchanges

1. What is your return policy?

Unused wigs in original condition may be returned within the eligible return window. Customized, worn, or altered wigs are typically non-returnable.

2. Can I exchange my wig?

Yes, exchanges may be available for eligible items. Contact customer service before returning any product.

3. What if I received the wrong item?

Please contact us within 48 hours of delivery with photos of the issue, and we’ll resolve it as quickly as possible.

Beginner Wig Questions

1. What’s the best wig for beginners?

Recommended beginner-friendly options:

• Glueless wigs
• Wear-and-go wigs
• Headband wigs
• Pre-cut lace wigs

2. What’s the easiest wig to maintain?

Straight wigs and body wave wigs are usually the easiest textures for beginners.

3. Can I work out while wearing a wig?

Yes. Many customers wear glueless or gym-friendly wigs during workouts. Adjustable bands help keep the wig secure.

Common Questions From Black Women New to Wigs

1. Will the wig look natural on me?

Yes. Our wigs are designed specifically to complement Black women’s beauty, featuring realistic hairlines, natural textures, and lace options that blend beautifully with melanin-rich skin tones.

2. Which texture looks most natural?

Popular natural-looking textures include:

• Kinky Straight
• Afro Curly
• Deep Wave
• Body Wave

3. Can I protect my natural hair under the wig?

Yes. Wigs are a great protective style that helps reduce daily manipulation and heat damage.

4. Will wearing wigs damage my edges?

Not if installed and removed properly. Avoid excessive glue, tight straps, and rough removal.

Contact Us

Still need help?

Our customer support team is happy to assist you with:

• Order questions
• Wig recommendations
• Installation help
• Returns & exchanges

Contact Information

Email: support@verawig.com
Business Hours: Monday – Friday, 9AM – 6PM (EST)