Shipping & Delivery Policy

At Verawig, we know your hair isn’t just a product — it’s part of your everyday confidence. That’s why we work hard to make sure your order is processed quickly, shipped safely, and delivered smoothly.

Shipping Overview

Delivery Time = Processing Time + Shipping Time

All Verawig orders go through a quality inspection and packaging process before shipment.

Depending on the wig type, customization, and inventory availability, processing times may vary.

Processing Time

Ready-to-Ship Wigs

Processing Time: 2–4 Business Days

Includes most:

• Straight wigs
• Body wave wigs
• Glueless wigs
• Standard cap size wigs
• Best sellers in stock

Customized & Colored Wigs

Processing Time: 5–10 Business Days

Includes:

• Customized cap sizes
• Colored wigs
• Highlight wigs
• High-density wigs
• Pre-styled or made-to-order wigs

Please note:

• Business days exclude weekends and holidays.
• Processing times may increase during major sales or holiday seasons.
• Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Time

United States

Express Shipping: 2–5 Business Days

Canada & Europe

Estimated Delivery: 3–7 Business Days

Africa, Caribbean & Other International Regions

Estimated Delivery: 5–10 Business Days

Shipping times are estimates only and are not guaranteed.

Unexpected carrier delays caused by:

• Weather
• Customs clearance
• Flight delays
• Peak seasons
• Local delivery disruptions

May affect final delivery time.

Free Shipping

Verawig proudly offers:

✅ Free Worldwide Shipping on Orders Over $99

For orders under $99, a shipping fee will be calculated at checkout depending on destination and shipping method.

Pre-Orders & Custom Orders

Some wigs may be marked as:

• Pre-Order
• Custom Made
• Limited Edition

These items may require additional preparation time before shipment.

Estimated processing times are displayed on the product page whenever possible.

If you need your hair by a specific date, please contact us before placing your order:
support@verawig.com

Order Tracking

Once your package ships, you will receive:

• A shipping confirmation email
• Tracking number
• Carrier information

You can also track your order through:
My Account → Order History

Please allow 24–48 hours for tracking updates to appear after shipment.

Shipping Carriers

We may use trusted shipping partners including:

• DHL
• FedEx
• UPS
• USPS
• YunExpress

The shipping carrier is selected based on:

• Delivery location
• Shipping speed
• Package weight
• Customs efficiency

Important Shipping Notes

1. PO Boxes Are Not Accepted

Please do not use a PO Box address.

Most express carriers require a physical delivery address and signature confirmation.

2. Signature May Be Required

For security purposes, some orders may require:

• Adult signature confirmation
• Delivery verification

Please ensure someone is available to receive the package.

Verawig is not responsible for lost or stolen packages after confirmed delivery.

3. Address Accuracy

Customers are responsible for providing correct shipping information.

If an incorrect address causes:

• Delivery failure
• Return shipment
• Re-shipping fees

Additional shipping charges may apply.

Please contact us immediately if you notice an address error after placing your order.

Customs Duties & Taxes

International orders may be subject to:

• Import taxes
• Customs duties
• VAT fees

These charges are determined by your country’s customs authority and are the customer’s responsibility.

Verawig does not control or pre-collect customs fees unless specifically stated during checkout.

Delayed, Lost, or Returned Packages

While we work closely with our carriers, Verawig cannot guarantee shipping times once a package leaves our warehouse.

We are not responsible for delays caused by:

• Customs inspections
• Carrier disruptions
• Severe weather
• Incorrect addresses
• Failed delivery attempts

If a package is returned due to:

• Refused delivery
• Unpaid customs fees
• Incorrect shipping information

The customer may be responsible for return and re-shipping costs.

Helpful Delivery Tips

To ensure smooth delivery:

• Use a valid residential or business address
• Double-check apartment/unit numbers
• Keep your phone number available for carrier contact
• Monitor tracking updates regularly
• Arrange someone to sign for the package if needed

Holiday Shipping Notice

During holidays, promotional events, and peak shopping seasons, shipping carriers may experience delays.

We recommend ordering early for:

• Birthdays
• Vacations
• Special events
• Holidays
• Install appointments

Contact Us

If you have any questions about shipping or delivery, our support team is happy to help.

Verawig Customer Support
Email: support@verawig.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Thank you for choosing Verawig — premium human hair wigs made for beauty, confidence, and everyday glam.